From Order to Doorstep: What Happens After You Buy a Handmade Stone Sink

Most things you buy online are already made. A BROSMARBLE basin is not. When an order comes in, the stone it will be carved from is still a block, and the week or so of silence that follows is the part people find hardest.

So here is what is happening during it.

Days one to three: block selection

Nothing is cut until a block is chosen. Natural stone is not uniform, and on figured stones such as Calacatta Viola only part of any block carries the veining people buy the stone for. Choosing which part of which block becomes your basin is the single decision that most affects how the finished piece looks.

Because we work from our own quarry and our own workshop, that selection happens in one place rather than through a chain of traders. If you have asked to see the stone before it is cut, this is the point where we send photographs, and production waits for your reply.

Days three to ten: carving

The block is cut to the rough outer dimensions, then the bowl is hollowed out. Every sink we make is carved from one solid piece. There is no stone veneer bonded to a substrate and no glued seam at the corners, which is why a BROSMARBLE basin cannot delaminate but also why it is heavy: between 25 and 125 kg for a sink, and several hundred kilograms for a bathtub.

Where an order specifies a tap hole in a particular position, or a non-standard dimension from our custom route, this is the stage where that work happens.

Days ten to fourteen: finishing and sealing

The surface is worked up through progressively finer grits to the specified finish. On travertine, the natural voids are filled with a matching resin and re-polished, which is why a finished travertine basin shows small filled points rather than open holes.

The piece is then sealed. Everything leaves the workshop sealed, and it wants re-sealing every six to twelve months in use.

Before crating: inspection

Every piece is inspected before it is packed. This is also the point at which a piece occasionally goes back to the workshop, which is the honest reason a production window is quoted as a range rather than a date. Stone does not always cooperate.

Crating and freight

Stone survives freight if it is crated properly and fails if it is not. Pieces are crated individually and shipped from our US warehouse in West Haven, Connecticut. Shipping within the United States is free to all fifty states with no minimum order value, and transit after production is three to four business days.

Orders to Canada and Mexico are charged as flat freight by order value, and import duties are calculated and collected at checkout so nothing is owed on delivery.

Full Coverage Marble and Freight Insurance can be added at checkout. Whether or not it is taken, inspect the crate on arrival and report any damage within fourteen days with photographs.

So where do the weeks actually go?

Roughly: three days finding the right stone, a week carving it, a few days finishing it, and three to four business days in transit. The Delivery Time shown on each product page is production only, so the total is that figure plus transit.

The one thing that reliably makes it longer is a request that arrives late. If you want slab photographs, a specific tap hole position or a matched pair cut from one block, tell us at the point of ordering rather than in week two. Almost everything is easy before the first cut and expensive afterwards.