Question 1

What types of marble products do you offer?

Accepted Answer

We specialize in high-quality marble sinks and bathtubs. Our collection includes a range of designs, from modern to classic, and we also offer custom marble products tailored to your specific needs.

Question 2

Do you offer custom marble designs?

Accepted Answer

Yes! We provide custom design services for marble sinks and bathtubs. You can request specific dimensions, styles, finishes, and more. Simply visit our Custom Orders page to get started.

Question 3

How do I place a custom order?

Accepted Answer

You can place a custom order by filling out the form on our Custom Orders page. Once submitted, our team will review your request and contact you to discuss details, pricing, and timelines.

Question 4

What is the lead time for custom orders?

Accepted Answer

The lead time for custom marble products typically ranges from 4 to 8 weeks, depending on the complexity of the design and current production schedules. We will provide an estimated delivery date once your order is confirmed.

Question 5

Do you ship internationally?

Accepted Answer

Yes, we offer international shipping to a wide range of countries. Shipping fees and delivery times vary depending on your location. For more information, please contact us with your shipping details.

Question 6

How can I track my order?

Accepted Answer

Once your order is shipped, we will provide you with a tracking number and updates on the delivery status. You can use the tracking number to monitor your shipment's progress.

Question 7

What materials are used in your products?

Accepted Answer

We source the finest marble from renowned regions around the world. Our materials are carefully selected for their durability, beauty, and unique characteristics. We blend traditional craftsmanship with modern technology to deliver exceptional products.

Question 8

How do I care for my marble sink or bathtub?

Accepted Answer

To maintain the beauty of your marble sink or bathtub, clean it regularly with a mild, pH-neutral cleaner and a soft cloth. Avoid using acidic or abrasive cleaners that could damage the surface. Sealing the marble periodically can help preserve its finish and protect it from stains.

Question 9

What is your return and refund policy?

Accepted Answer

We stand by the quality of our products. If you receive a damaged or defective item, please contact us within 7 days of delivery to arrange a return or exchange. Custom orders are non-refundable, but we will work closely with you to resolve any issues.

Question 10

Can I request a sample of the marble before placing an order?

Accepted Answer

Yes, we offer marble samples upon request. Contact us with the type of marble you’re interested in, and we’ll arrange to send you a sample to help you make an informed decision.

Question 11

Do you provide installation services?

Accepted Answer

While we don’t offer installation services directly, we recommend working with a professional installer who has experience with marble products to ensure proper installation.

Question 12

How can I contact BROSMARBLE for more information?

Accepted Answer

You can reach out to us through our Contact Us page, or email us directly at info@brosmarble.com We’re happy to assist with any additional questions or concerns you may have.

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