FAQ
Collapsible content
What types of marble products do you offer?
We specialize in high-quality marble sinks and bathtubs. Our collection includes a range of designs, from modern to classic, and we also offer custom marble products tailored to your specific needs.
Do you offer custom marble designs?
Yes! We provide custom design services for marble sinks and bathtubs. You can request specific dimensions, styles, finishes, and more. Simply visit our Custom Orders page to get started.
How do I place a custom order?
You can place a custom order by filling out the form on our Custom Orders page. Once submitted, our team will review your request and contact you to discuss details, pricing, and timelines.
What is the lead time for custom orders?
The lead time for custom marble products typically ranges from 4 to 8 weeks, depending on the complexity of the design and current production schedules. We will provide an estimated delivery date once your order is confirmed.
Do you ship internationally?
Yes, we offer international shipping to a wide range of countries. Shipping fees and delivery times vary depending on your location. For more information, please contact us with your shipping details.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number and updates on the delivery status. You can use the tracking number to monitor your shipment's progress.
What materials are used in your products?
We source the finest marble from renowned regions around the world. Our materials are carefully selected for their durability, beauty, and unique characteristics. We blend traditional craftsmanship with modern technology to deliver exceptional products.
How do I care for my marble sink or bathtub?
To maintain the beauty of your marble sink or bathtub, clean it regularly with a mild, pH-neutral cleaner and a soft cloth. Avoid using acidic or abrasive cleaners that could damage the surface. Sealing the marble periodically can help preserve its finish and protect it from stains.
What is your return and refund policy?
We stand by the quality of our products. If you receive a damaged or defective item, please contact us within 7 days of delivery to arrange a return or exchange. Custom orders are non-refundable, but we will work closely with you to resolve any issues.
Can I request a sample of the marble before placing an order?
Yes, we offer marble samples upon request. Contact us with the type of marble you’re interested in, and we’ll arrange to send you a sample to help you make an informed decision.
Do you provide installation services?
While we don’t offer installation services directly, we recommend working with a professional installer who has experience with marble products to ensure proper installation.
How can I contact BROSMARBLE for more information?
You can reach out to us through our Contact Us page, or email us directly at [info@brosmarble.com]. We’re happy to assist with any additional questions or concerns you may have.