FAQ

We specialize in high-quality marble sinks and bathtubs. Our collection includes a range of designs, from modern to classic, and we also offer custom marble products tailored to your specific needs.

Yes! We provide custom design services for marble sinks and bathtubs. You can request specific dimensions, styles, finishes, and more. Simply visit our Custom Orders page to get started.

You can place a custom order by filling out the form on our Custom Orders page. Once submitted, our team will review your request and contact you to discuss details, pricing, and timelines.

Production is normally 1 to 4 weeks, and the most complex made-to-order pieces take 8 to 14 weeks. The figure for each piece is shown on its product page under Delivery Time, and we confirm the estimated dispatch date once your order is confirmed. Shipping within the United States adds 3 to 4 business days after dispatch.

We currently ship to the United States, Canada and Mexico. Shipping within the United States is free; Canadian and Mexican orders carry a flat freight charge that depends on the order value and is shown at checkout, with duties and import taxes collected at checkout so there is nothing to pay on delivery. We are not shipping to other countries at the moment.

Once your order is shipped, we will provide you with a tracking number and updates on the delivery status. You can use the tracking number to monitor your shipment's progress.

We source the finest marble from renowned regions around the world. Our materials are carefully selected for their durability, beauty, and unique characteristics. We blend traditional craftsmanship with modern technology to deliver exceptional products.

To maintain the beauty of your marble sink or bathtub, clean it regularly with a mild, pH-neutral cleaner and a soft cloth. Avoid using acidic or abrasive cleaners that could damage the surface. Sealing the marble periodically can help preserve its finish and protect it from stains.

You have 30 days from receiving your item to request a return. Return shipping costs are the responsibility of the customer and a 25% restocking fee is deducted from the refund. We also offer exchanges: once the original item reaches us undamaged and in its original packaging, we deduct the 25% restocking fee and supply the new item you have selected. If you receive a damaged, defective or incorrect item, please contact us at info@brosmarble.com within 14 days of delivery so we can resolve it. Custom orders and personalized products are non-returnable, but we will work closely with you to resolve any issues. Full details are on our Refund Policy page.

Yes, and samples are free. Email info@brosmarble.com with the stone you are considering and we will send one out.

While we don’t offer installation services directly, we recommend working with a professional installer who has experience with marble products to ensure proper installation.

You can reach out to us through our Contact Us page, or email us directly at [info@brosmarble.com]. We’re happy to assist with any additional questions or concerns you may have.