FAQ
1. Are your products made from real natural stone?
Yes. Every BROSMARBLE piece is crafted from genuine natural stone, including marble, travertine, limestone and onyx. We do not use artificial stone or printed stone surfaces. Natural variations in veining, color and texture make every piece unique.
2. Where are your products made?
Our products are handcrafted in Denizli, Turkey, by experienced stone artisans. Our family’s roots in the natural stone industry date back to 1999, combining decades of stone craftsmanship with contemporary design.
3. Can I see the actual stone before production?
Yes. For made-to-order pieces, we can provide photos of the actual stone selected for your order before cutting begins. This allows you to review the color, veining and overall character of the stone before production.
4. Can you make custom sizes and designs?
Absolutely. Most of our pieces can be customized in size, stone type, finish, backsplash height, drain position and other details.
We can also manufacture completely bespoke pieces based on your drawings, dimensions or inspiration images. Contact us with your project details and our team will review the possibilities with you.
5. Can you manufacture from architectural drawings or inspiration photos?
Yes. We regularly work from dimensions, technical drawings, sketches and inspiration images.
For more complex custom projects, our team can review the design and production requirements with you before manufacturing begins.
6. Can faucet holes and drain positions be customized?
Yes. Faucet holes, drain positions and many other functional details can be customized depending on the design.
Please provide your faucet and drain specifications before production so we can prepare the piece accordingly.
7. How long does production take?
Most made-to-order pieces require approximately 2–4 weeks for production, depending on the stone, size, design and level of handwork involved.
Highly customized or larger pieces may require additional time. We will provide an estimated production timeline for custom projects before proceeding.
8. Do you ship to the United States?
Yes. We regularly ship our natural stone pieces to customers throughout the United States.
Eligible products include Free Insured U.S. Shipping. International shipping is also available, with rates and delivery options depending on the destination and product.
9. How are the products packaged?
Each piece is carefully inspected before shipment and securely packed for international transportation.
Our natural stone products are protected with appropriate packaging materials and, when required, reinforced wooden crates to minimize the risk of damage during transit.
10. What happens if my order is damaged during shipping?
Please inspect your shipment as soon as it arrives and contact us immediately if you notice any damage. Keep all original packaging and provide clear photos of the product, packaging and any visible damage.
Our team will review the situation and assist with the appropriate shipping or insurance claim according to the coverage applicable to your order.
11. Can I purchase additional shipping protection?
For selected orders, additional shipping protection may be available for extra peace of mind, particularly for high-value or custom natural stone pieces.
If additional coverage is available for your order, we strongly recommend adding it before shipment. Please contact us if you would like assistance selecting the appropriate protection.
12. Will my stone look exactly like the website photos?
No two pieces of natural stone are exactly alike. Variations in veining, color, pattern, texture and small natural characteristics are inherent to genuine marble, travertine, limestone and onyx.
These variations are not defects; they are part of the natural character that makes each BROSMARBLE piece unique.
13. Do you work with interior designers, architects and trade professionals?
Yes. We work with interior designers, architects, contractors, developers and other trade professionals on residential and commercial projects.
Our Trade Program offers dedicated project support, custom manufacturing capabilities and trade pricing for eligible professionals.
14. Do you offer samples?
Yes. Stone samples are available for many of our materials.
Because natural stone varies from block to block, samples should be considered a representation of the material rather than an exact match to the final piece. For made-to-order projects, we can also provide images of the actual stone selected before production.
15. Can I request a stone that is not currently shown on your website?
Yes. Our website represents only a selection of the natural stones available to us.
If you are looking for a particular marble, travertine, limestone or onyx, send us a reference image or stone name. Our team can check current availability and sourcing options.
16. Do you ship internationally?
Yes. In addition to the United States, we can ship BROSMARBLE pieces to many international destinations.
Shipping costs, transit times, customs requirements and available shipping methods vary by country. Contact us with your delivery location and the product you are interested in for more information.
Still Have Questions?
Every natural stone project is different. If you need help with dimensions, stone selection, customization or shipping, our team will be happy to assist.
Contact Us