What a custom order actually involves

A custom basin is not a catalogue basin with a different number on it. Once dimensions change, the block has to be re-selected, the tooling paths change and the piece cannot be sold to anyone else. That is why bespoke work is quoted individually and why it is not returnable.

The process is short if you send the right information at the start: overall dimensions, bowl depth, tap and waste positions, whether it is wall-hung or counter-top, and the stone you want. We come back with a price, a lead time and, where the stone is figured, photographs of the block before anything is cut.

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What we need from you

Send the overall width, depth and height, the internal bowl depth, and the position of the tap and the waste. Tell us whether the piece is wall-hung, sitting on a counter or dropping into a cut-out, and whether the underside will be seen. Name a stone, or describe the tone and let us propose one. A sketch on paper with dimensions is enough; a CAD drawing is better. If you are working to a joinery drawing, send that too, because the tolerance between the basin and the cabinet is where most custom pieces go wrong.

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How the order runs

  • Send the brief through the Custom Orders page, with dimensions and stone preference.
  • We reply with a price and a lead time in writing before anything is committed.
  • Where the stone is figured, we send block photographs for approval before cutting.
  • Production begins once the quote and, where relevant, the block are approved.
  • Bespoke pieces are not returnable, so the approval stage is where changes happen.
  • Delivery is by the same route as catalogue orders, free within the United States.
  • What we need from you

    Overall dimensions, internal bowl depth, tap and waste positions, mounting method and stone. A dimensioned sketch is enough to quote from. If the basin sits in joinery, send the cabinet drawing as well so the tolerance is agreed rather than assumed.

  • Lead time and quoting

    Custom lead times are quoted individually and confirmed in writing before production begins; they are not the 1 to 4 weeks shown on catalogue product pages. Larger pieces and figured stone take longer because the block has to be found first.

  • Custom orders are final

    A bespoke piece cannot be resold, so it is excluded from the 30-day return window. That is the trade-off for having it made to your drawing, and it is why we ask you to approve the dimensions and, where relevant, the block before we cut.

  • Claire T.

    Brosmarble helped us design a custom marble sink for our powder room, and the result is stunning! They worked with us every step of the way to create something truly unique. It’s a one-of-a-kind piece that adds elegance to our home.

  • Ryan J.

    We wanted a custom sink to match the modern look of our home, and Brosmarble exceeded our expectations. The craftsmanship is flawless, and the attention to detail was incredible. It’s the perfect fit for our space and vision.

  • Olivia D.

    As a designer, I often work with custom pieces, and Brosmarble made the process so easy. Their team created a bespoke sink that fit perfectly with my client’s vision. The end product was absolutely beautiful, and the client was thrilled!

Frequently asked questions

How much more does a custom piece cost?

It depends on the size and the stone rather than on a fixed uplift. Changing a dimension on an existing model is usually a modest change; a shape we have not made before, or a large piece in figured stone, is a different order of cost. We quote before you commit.

Can you copy a basin I have seen elsewhere?

We can work from a photograph and dimensions to make something equivalent in our own stone and our own detailing. We do not reproduce another maker’s design exactly, and we will say so rather than take the order and disappoint you.

Can you drill tap holes where I want them?

Yes. Give us the centre position and the diameter, measured from a defined edge. This is the single most common cause of a basin not fitting a vanity, so we confirm the position back to you in writing before cutting.

Do you do matched sets for more than two basins?

Yes, subject to block availability, and this is where the lead time grows. A set of four matched basins needs a block large enough to yield four consistent faces, and that has to be found before we can commit to a date.

What happens if the finished piece is not what I approved?

If it does not match the approved drawing or the approved block, we remake it. That is a different situation from natural variation inside an approved block, which is the character of the material and is not treated as a fault.