Refund Policy

Refund Policy – BrosMarble

Returns

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return:

  • Your item must be unused, in the same condition that you received it.
  • It must be in its original packaging with all protective materials.
  • A receipt or proof of purchase is required.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • A 25% restocking fee will be deducted from your refund amount.
  • We accept only full order returns. Partial returns (e.g., returning just one of multiple items) are not allowed.

To initiate a return, contact us at info@brosmarble.com.
Return shipments must be sent to:
BrosMarble – 673 1st Avenue, West Haven, CT 06516, USA

Returns sent without prior approval will not be accepted.

Refunds

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will be automatically applied to your original payment method within 3–7 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card company – it may take time before the refund is officially posted.
  • Contact your bank – there is often some processing time.

If you’ve completed these steps and still have not received your refund, please contact us at info@brosmarble.com.

Non-Returnable Items

We do not accept returns for the following:

  • Custom orders, container orders, or personalized products
  • Sale, clearance, or special order items
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us immediately at info@brosmarble.com so we can evaluate and resolve the issue.

Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to return the original item and place a new order.

EU 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason. The item must be unused, in its original packaging, and with proof of purchase.

Contact

For any questions related to returns or refunds, feel free to contact us at:
📧 info@brosmarble.com