Politique de remboursement

Refund Policy – BrosMarble

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

This policy applies to all orders delivered to the United States, Canada and Mexico — the countries we currently ship to.

To be eligible for a return:

  • Your item must be unused, in the same condition that you received it.
  • It must be in its original packaging with all protective materials.
  • A receipt or proof of purchase is required.

Please note:

  • Return shipping costs are the responsibility of the customer.
  • A 25% restocking fee will be deducted from your refund amount.
  • We accept only full order returns. Partial returns (e.g., returning just one of multiple items) are not allowed.

To initiate a return, contact us at info@brosmarble.com.
Return shipments must be sent to:
BrosMarble – 673 1st Avenue, West Haven, CT 06516, USA

Returns sent without prior approval will not be accepted.

Refunds

Once your return is received and inspected, we will notify you via email whether your refund has been approved or rejected.

If approved, your refund will be processed and a credit will be automatically applied to your original payment method within 3–7 business days.

Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card company – it may take time before the refund is officially posted.
  • Contact your bank – there is often some processing time.

If you’ve completed these steps and still have not received your refund, please contact us at info@brosmarble.com.

Non-Returnable Items

We do not accept returns for the following:

  • Custom orders and personalized products – items made to your own specification, dimensions, finish or design
  • Hazardous materials, flammable liquids, or gases
  • Gift cards

This does not affect your rights where an item arrives damaged, defective, or is not the item you ordered – see “Damages and Issues” below.

Exchanges

We do offer exchanges on items you have purchased.

  • Contact us at info@brosmarble.com within 30 days of receiving your item to request an exchange.
  • The original item must reach us undamaged, unused and in its original packaging.
  • Once the returned item has been received and inspected, a 25% restocking fee is deducted and we will supply the new item you have selected.
  • Any difference in price between the original and the new item is payable by, or refunded to, the customer.
  • Return shipping costs for the original item are the responsibility of the customer.
  • Exchanges are not available on custom orders and personalized products.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or you received the wrong item, contact us at info@brosmarble.com within 14 days of delivery so we can evaluate and resolve the issue. Where possible, please include photographs of the item and its packaging.

Contact

For any questions related to returns or refunds, feel free to contact us at:
📧 info@brosmarble.com