Política de envío

Shipping Policy – BrosMarble

Where we ship from

Items held in U.S. inventory are dispatched from our warehouse:
BrosMarble – 1053 Farmington Ave, Connecticut 06032, USA

Made-to-order pieces are handcrafted in our own workshop in Denizli, Turkey and shipped directly to you from there. The product page tells you which applies: a page that shows a Delivery Time is made to order, a page without one is dispatched from stock.

Where we ship to

We currently deliver to the United States, Canada and Mexico. All prices and shipping charges are shown in US dollars (USD).

Processing (production) time

Almost every BrosMarble piece is natural stone that is cut, carved and finished to order, so processing time is the largest part of the total delivery time.

  • The Delivery Time shown on each product page is the production time for that specific item – for example 1–4 weeks. Please read it before ordering.
  • Where a product page does not display a Delivery Time, the item is dispatched from stock. Because every piece is natural stone and is inspected before dispatch, we confirm the exact dispatch date by email after your order is placed.
  • Bespoke custom orders placed through our Custom Orders page are quoted individually; the lead time is confirmed in writing before production begins.

Transit time

Transit time is counted after the item has been produced and handed to the carrier:

  • United States: 3–4 business days
  • Canada and Mexico: 3–4 business days. Cross-border shipments occasionally spend extra time in customs clearance; if that happens we will contact you with an updated delivery window and your tracking number.

Total delivery time = production time (shown on the product page) + transit time.

Shipping cost

  • United States – free shipping on all orders, to all 50 states and the District of Columbia. There is no minimum order value.
  • Canada – flat freight charge based on order value: $145 for orders under $1,000; $245 for orders from $1,000 to $2,499.99; $345 for orders of $2,500 and above.
  • Mexico – flat freight charge based on order value: $225 for orders under $1,000; $375 for orders from $1,000 to $2,499.99; $525 for orders of $2,500 and above.

The exact shipping charge for your order is always shown at checkout before you pay.

Import duties and taxes (Canada and Mexico)

For orders delivered to Canada and Mexico, import duties and taxes are calculated and collected at checkout and shown as a separate line item on your order. This means there is normally nothing further to pay when the carrier delivers your piece.

Freight insurance (optional)

Stone is heavy and fragile, and standard carrier liability is calculated by weight rather than by value — often around $1 per pound. On a carved one-off piece that is a small fraction of what it is worth.

Full Coverage Marble & Freight Insurance is therefore offered as an optional add-on (currently $99) and can be added to any order at checkout. It covers the shipment's full invoice value against loss, theft or damage in transit.

It is not included in the price of your piece and is never added automatically — you choose whether to take it. Whether or not you do, please inspect your order on delivery and report any damage within 14 days as set out below.

Expedited shipping

We do not currently offer an expedited or express service. Because our pieces are made to order, paying more does not shorten the production time. If you have a fixed installation date, please contact us at info@brosmarble.com before ordering and we will tell you honestly whether it can be met.

Tracking

Once your order is dispatched we will email you a tracking number so you can follow the shipment.

Delivery and inspection

Please inspect your order on delivery. If the item is damaged, defective or is not the item you ordered, contact us at info@brosmarble.com within 14 days of delivery, with photographs of the item and its packaging where possible. See our Refund Policy for full details.

Address changes

If you need to change your delivery address, contact us at info@brosmarble.com as soon as possible. We cannot change the address once the item has been handed to the carrier.

Contact

For any questions about shipping or delivery:
📧 info@brosmarble.com