Shipping Policy
U.S. Shipping
BROSMARBLE offers Free U.S. Shipping on all orders to all 50 states and Washington, D.C., unless otherwise stated on the product page or at checkout.
Most of our made-to-order natural stone pieces are handcrafted at our facility in Denizli, Turkey and shipped securely to their destination after production and final quality inspection.
There is no minimum order requirement for free U.S. shipping.
Production Time
Most made-to-order pieces require approximately 2–4 weeks for production, depending on the stone, dimensions, design and level of handwork involved.
Highly customized, oversized or complex pieces may require additional production time.
The estimated production time shown on the individual product page should be considered the primary estimate for that product. For custom projects, our team will provide an estimated timeline before production begins.
Please note that production time and shipping transit time are separate.
Stone Approval
Because natural stone varies from block to block, we can provide photographs of the actual stone selected for many made-to-order projects before cutting begins.
This allows you to review the stone's color, veining and overall character before production.
Once stone approval is provided and production begins, changes may not be possible.
Packaging
Every BROSMARBLE piece is carefully inspected before shipment.
Natural stone products are securely protected using appropriate packaging materials and, when required, reinforced wooden crates designed for the size and weight of the product.
Our packaging is prepared specifically for the transportation of heavy and fragile natural stone pieces.
Tracking
Once your order has been dispatched, tracking or shipment information will be provided when available.
Tracking availability and the type of tracking information provided may vary depending on the carrier and shipping method used.
Delivery
Delivery times vary depending on the destination, product size, shipping method, carrier and customs processing when applicable.
Estimated delivery dates are provided as guidance and are not guaranteed.
Carrier delays, weather conditions, customs inspections and other circumstances outside BROSMARBLE's control may affect transit times.
International Shipping
BROSMARBLE can ship to many international destinations.
Shipping rates, available transportation methods, customs requirements, duties and taxes vary depending on the destination and product.
For international orders outside the shipping options available directly at checkout, please contact us at info@brosmarble.com with the product and delivery location for a shipping quote.
Customers are responsible for any applicable import duties, taxes or customs charges unless explicitly stated otherwise at checkout or in a written quotation.
Additional Full-Value Freight Insurance
For additional protection, full-value freight insurance is available as an optional add-on for eligible orders.
We strongly recommend additional full-value coverage for high-value, oversized and custom natural stone pieces.
Where additional insurance has been purchased, eligible transit damage claims may be covered up to the insured value of the shipment, subject to the insurer's terms, conditions, exclusions and claim requirements.
Insurance fees are non-refundable once the shipment has been dispatched.
Damaged Shipments
Please inspect your shipment carefully as soon as it is delivered.
If you notice damage to the crate or packaging, please photograph it before opening or disposing of the packaging.
If your product arrives damaged, please contact info@brosmarble.com within 14 days of delivery and provide:
- Photos of the product
- Photos of the shipping crate and packaging
- Photos showing any visible external damage
- Photos clearly showing the damaged area of the product
- Your order number
Please retain the product, crate and all original packaging while the claim is being reviewed.
BROSMARBLE will assist with the applicable carrier or insurance claim. Depending on the circumstances and coverage applicable to the order, an approved resolution may include repair, replacement, reproduction or reimbursement.
Additional full-value freight insurance claims remain subject to the insurer's terms and claim requirements.
Natural Stone
Marble, travertine, limestone and onyx are natural materials.
Variations in color, veining, pattern, texture, pores and mineral markings are natural characteristics of stone and are not considered shipping damage or manufacturing defects.
Each BROSMARBLE piece is naturally unique.
Address & Delivery Information
Customers are responsible for providing a complete and accurate delivery address, contact name and telephone number.
Please review your shipping information carefully before placing your order.
If you need to change your delivery information, contact us as soon as possible at info@brosmarble.com. Address changes may not be possible after an order has been dispatched.
Additional costs resulting from an incorrect or incomplete delivery address may be the responsibility of the customer.
Contact Us
For questions regarding production, shipping, tracking or delivery, please contact:
BROSMARBLE
Email: info@brosmarble.com