
Questions we are asked
Before you order
How heavy is it, and will my floor take it?
Our bathtubs are the heaviest pieces we make, and the number that matters is the filled weight, which is the tub plus the water plus the bather. The weight of the tub is in the Specifications block above. Have a structural engineer or your builder confirm the floor before you order, particularly above ground level.
Will it look exactly like the photographs?
No two blocks are alike, so the veining on your tub will be its own. For a made-to-order piece we photograph the block before cutting and wait for your approval.
What plumbing does it need?
A standard bath waste and trap. Because the tub cannot be adjusted on site, have your installer confirm the waste position against the piece before the floor is finished.
Does it need sealing?
Yes. Seal before first use and re-seal periodically. Avoid acidic or bleach-based cleaners and use a pH-neutral product.
How long will it take to arrive?
Bathtubs are made to order and the production window is shown on this page. Transit inside the United States is 3 to 4 business days after production, and shipping is free.
What happens if it arrives damaged?
Tell us within 14 days of delivery with photographs. Full-value marble and freight insurance is available as an optional add-on and is worth considering on a piece this size.
Something not covered here? Ask us directly and we will answer before you buy.