Shipping policy

Shipping Policy – BrosMarble

Where we ship from

All orders are dispatched from our US warehouse:
BrosMarble – 673 1st Avenue, West Haven, CT 06516, USA

Processing (production) time

Almost every BrosMarble piece is natural stone that is cut, carved and finished to order, so processing time is the largest part of the total delivery time.

  • The Delivery Time shown on each product page is the production time for that specific item – for example 1–4 weeks, 2–3 weeks, 3–4 weeks or 8–14 weeks. Please read it before ordering.
  • Where a product page does not display a Delivery Time, the item is dispatched from stock. Because every piece is natural stone and is inspected before dispatch, we confirm the exact dispatch date by email after your order is placed.
  • Bespoke custom orders placed through our Custom Orders page are quoted individually; the lead time is confirmed in writing before production begins.

Transit time

Transit time is counted after the item has been produced and handed to the carrier:

  • United States: 3–4 business days
  • United Kingdom and United Arab Emirates: 6–12 business days

Total delivery time = production time (shown on the product page) + transit time.

Shipping cost

  • Free shipping on all orders delivered within the United States (all 50 states and the District of Columbia).
  • Free shipping on orders delivered to the United Kingdom and the United Arab Emirates.
  • There is no minimum order value for free shipping.

Expedited shipping

We do not currently offer an expedited or express service. Because our pieces are made to order, paying more does not shorten the production time. If you have a fixed installation date, please contact us at info@brosmarble.com before ordering and we will tell you honestly whether it can be met.

Tracking

Once your order is dispatched we will email you a tracking number so you can follow the shipment.

Delivery and inspection

Please inspect your order on delivery. If the item is damaged, defective or is not the item you ordered, contact us at info@brosmarble.com within 14 days of delivery, with photographs of the item and its packaging where possible. See our Refund Policy for full details.

International orders

Orders delivered outside the United States may be subject to import duties, taxes and customs charges set by the destination country. These are not included in the product price or the shipping cost and are the responsibility of the customer.

Address changes

If you need to change your delivery address, contact us at info@brosmarble.com as soon as possible. We cannot change the address once the item has been handed to the carrier.

Contact

For any questions about shipping or delivery:
📧 info@brosmarble.com